Temporary Store Hours - Monday - Saturday 11am-9pm , Sunday 12pm-7pm | Free Delivery in Vancouver with purchase of $150.00 or more! Next day delivery ! Order cut off time is 3pm. We delivery Monday - Friday!

Refund and Exchange Policy

Refund and Exchange Policy

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Returns
Our policy lasts 7 days for exchange only.

To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We also do not accept products that are open or tampered.

Additional non-returnable items:
Gift cards

To complete your exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at yaletown@swirlwinestore.ca and send your item to: 1185 Mainland Street Vancouver British Columbia CA V6B 5P2.

Shipping
To return your product, you should mail your product to: 1185 Mainland Street Vancouver British Columbia CA V6B 5P2

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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